Service delivery policy
Last updated: 8 October 2026
All services provided by [LEGAL-NAME], trading as Flowza Solutions, registered in [JURISDICTION] (company no. [COMPANY-NUMBER]), [ADDRESS] ("we", "us", "our") are professional digital services. Nothing is shipped physically. This policy explains how and when each service is delivered.
How services are delivered
- Meetings and workshops take place by video call at a time we agree with you.
- Reports, plans and documentation are sent by email as PDF or shared online documents.
- Automations are built and deployed inside software accounts that you own and control, or that we set up in your name. You keep access to everything we build.
Delivery times
| Service | When it starts | Delivery |
|---|---|---|
| Automation Audit | Workshop scheduled within 5 business days of payment | Written report within 10 business days after the workshop |
| Build Project | Within 10 business days of the deposit, or on the date in your proposal | According to the milestones and dates in your approved proposal |
| Ongoing Partner | On the first day of each paid month | Continuous monitoring, plus a monthly summary email |
Delivery dates depend on you providing the information and account access we ask for. If a delay is caused on our side, we will tell you in writing with a new date. If we cannot meet a revised date, our refund & cancellation policy applies.
Acceptance
When a project milestone is delivered, you have 7 days to review it and tell us about anything that does not match the proposal. We fix confirmed issues at no extra cost.
Where we provide services
We work remotely with clients worldwide, except where providing services is prohibited by law. We do not provide services to persons or countries subject to applicable sanctions or export restrictions.
Contact
Email [EMAIL] or call [PHONE], Monday to Friday, 9:00–18:00 ([TIMEZONE]). We reply within one business day.