Refund & cancellation policy
Last updated: 8 October 2026
This policy explains when you can cancel a service and when you are entitled to a refund. It applies to all services sold by [LEGAL-NAME], trading as Flowza Solutions, registered in [JURISDICTION] (company no. [COMPANY-NUMBER]), [ADDRESS] ("we", "us", "our"). If you have a problem with a service, please contact us first. We will always try to put it right.
Summary
| Service | Cancellation | Refund |
|---|---|---|
| Automation Audit | Anytime before the workshop | Full refund if cancelled at least 48 hours before the scheduled workshop. After the workshop, the fee is non-refundable because the work has been done, unless we fail to deliver the report. |
| Build Project | Anytime, by written notice | Full deposit refund if you cancel before work starts. After work starts, you pay only for completed milestones; any payment for milestones not yet started is refunded. |
| Ongoing Partner | Anytime, no minimum term | Cancellation takes effect at the end of the current paid month. No charge for following months. The current month is not refunded, except where we failed to provide the service. |
If we don't deliver
If we fail to deliver a service as described in your approved proposal, and cannot fix it within a reasonable time after you tell us, you are entitled to a full refund for the part of the service that was not delivered.
How to cancel or request a refund
- Email [EMAIL] with your name, company and invoice number.
- We confirm receipt within one business day.
- Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or card issuer may take a further 5–10 business days to show the credit.
Third-party costs
Subscriptions to third-party software (for example automation platforms or AI model usage) are billed by those providers under their own terms. We cannot refund those charges, but we will help you cancel them.
Disputes
Please contact us before opening a dispute with your bank or card issuer. Most issues are resolved quickly by talking to us directly.
Contact
Email [EMAIL] or call [PHONE], Monday to Friday, 9:00–18:00 ([TIMEZONE]). We reply within one business day.